Shipping policy

SHIPPING POLICY

Processing & Fulfillment Time Orders are typically processed and fulfilled within 5-10 business days. Please note that processing times may vary depending on product availability and supplier location.

Shipping Times Once your order is shipped, delivery typically takes:

• Canada: 10-20 business days
• International: 15-30 business days

Please note that these are estimated timeframes and actual delivery may vary based on the shipping carrier and destination.

Shipping Methods We work with trusted suppliers and shipping carriers to deliver your order. Shipping methods and carriers are selected based on your location and product availability.

Order Tracking When available, tracking information will be sent to your email once your order has shipped. Please note that tracking updates may take 24-48 hours to appear in the carrier's system.

Shipping Delays Delivery times are estimates and not guaranteed. Delays may occur due to customs processing (for international shipments), carrier delays, weather conditions, or other factors beyond our control.

Lost or Damaged Packages If your package appears to be lost or arrives damaged, please contact us at hairwellnesscanada@gmail.com within 30 days of your order date so we can assist you.

International Orders International customers may be responsible for customs duties, taxes, and fees imposed by their country. These charges are not included in our product prices or shipping costs.

Contact Us For questions about your order or shipping, please contact us at hairwellnesscanada@gmail.com.